Privacy Policy

Effective October 1, 2026

This policy explains what information BlueDesk Inc. ("BlueDesk," "we," "us") collects when you visit bluedeskit.com or contact us through it, how we use that information, and the choices you have.

Information we collect

Information you give us

When you fill out our contact form, we collect the name, email address, phone number, and message you enter. When you call or email us, we receive your phone number or email address and anything you choose to share.

Information collected automatically

Like most websites, our website hosting provider automatically records basic technical details when you load a page, such as your IP address, browser type, device type, the page you requested, and the time of the request. These records are used to deliver and secure the site.

We do not use advertising cookies or tracking pixels, and we do not run analytics that identify individual visitors.

How we use information

We use the information we collect to respond to your questions and quote requests, schedule assessments and support, provide and improve our services, keep the website secure, and meet legal obligations. We do not sell your personal information, and we do not share it with third parties for their own marketing.

How we share information

We share information only with service providers that help us run our business, such as a third-party form service, which delivers contact-form submissions to us; our website hosting provider; and our email and business productivity providers. These providers may only use the information to perform services for us.

We may also disclose information if required by law, to protect the rights or safety of BlueDesk, our clients, or others, or as part of a merger, acquisition, or sale of all or part of our business, in which case the information would remain subject to protections at least as strong as those described here.

Remote support sessions

The Get Support button on our Remote Support page launches a third-party remote support tool so a BlueDesk technician can connect to your computer at your request. During a session, the technician can see your screen and may access files or settings needed to resolve your issue. The tool's provider processes session data under its own privacy terms. Only start a session when you are working with a BlueDesk technician.

Managed services clients

If your organization is a BlueDesk client, the data we access while managing your systems, devices, and accounts is governed by your service agreement with us, not by this website policy.

How long we keep information

We keep contact and inquiry information for as long as needed to respond to you and maintain our business relationship, and as required for legal, tax, or accounting purposes. We then delete it or keep it only in a form that no longer identifies you.

How we protect information

The site is served over HTTPS, and we use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, so please do not send passwords, payment details, or other sensitive information through the contact form.

Your choices

You can ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you, by emailing support@bluedeskit.com or calling(937) 210-4200. We will respond within a reasonable time and may need to verify your identity first. Depending on where you live, you may have additional rights under state law, and we will honor them as required.

Children

This website is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information from children.

Links to other websites

Our site may link to websites we do not control. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date at the top of this page.

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